Contact

Please get in touch. We will be pleased to assist you.

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+49 89 68004 - 0
(Monday to Friday, 8:00 am to 5:00 pm)

info@pcs.com

Service & Repair

Device Repair Order Form

+49 89 68004 - 666
(Monday to Friday, 8:00 am to 5:00 pm)

Questions concerning DEXICON: dexicon@pcs.com

Questions concerning INTUS COM: intuscom@pcs.com

Other questions: support@pcs.com

Solution partner

PCS works with approximately 100 software and system house partners from all over Europe. They offer security solutions based on INTUS products and addressing all areas of production data collection and security technology.

Go to Partner Finder

Customer support

We’ll be there before it’s too late.

Maintenance

The timely maintenance of hardware devices and software will help you extend the products’ service life and protect your investment.
PCS gives you the option to conclude customized maintenance contracts with us. We offer worldwide preventive maintenance of your devices on-site to prevent errors before they occur.

Maintenance

PCS develops and manufactures INTUS terminals for time recording and access control in Munich, Germany. PCS stands for durable quality “Made in Germany” PCS Service is there to help you if need be.

Device repair

If one of your devices was damaged, for example by external influences, we will provide rapid assistance.

You can send in the damaged device and take advantage of our in-house repair service . In other cases it may make more sense to have one of our service engineers provide on-site repair service for you.

Instandsetzung

Liliane from the service and support center during a consulting call with a customer

Service Centers

Even though the majority of service cases may be handled via the internet and remote access nowadays, it is still reassuring to know that we will be right there with you to assist if need be.

Our Service Centers

The PCS customer and solution center takes care of the service and maintenance of your INTUS terminals.

Warranty extension

On request, you have the option to extend the warranty on our devices by 12 or 24 months.

Services of PCS Systemtechnik.

We support you all the way from consulting to maintenance. You are free to choose the service you need and would like to make use of.

  • Consultation

    We create a sustainable security concept for all your needs together with you.

    Consultation

  • Developing Concept

    Developing a comprehensive security concept can be a challenge. We'll gladly assist you.

    Concept

  • Project Planning

    Based on your security concept we create a detailed project plan.

    Project Planning 

  • Installation

    A professional installation is a prerequisite for a successfully use of software and years of trouble-free operation of the devices.

    Installation

  • Training

    To ensure a smooth start to the new system, we train your employees in all necessary skills.

    Training

  • Maintenance

    You have the choice: maintenance contracts, Software maintenance contracts, equipment service, remote maintenance, preventive maintenance. We’ll support you as you like.

    Maintenance

Your PCS Contact

Matthias Kleemeier
Sales director

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Matthias Kleemeier, Vertriebsleiter PCS Systemtechnik