Contact

Please get in touch. We will be pleased to assist you.

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+49 89 68004 - 0
(Monday to Friday, 8:00 am to 5:00 pm)

info@pcs.com

Service & Repair

Device Repair Order Form

+49 89 68004 - 666
(Monday to Friday, 8:00 am to 5:00 pm)

Questions concerning DEXICON: dexicon@pcs.com

Questions concerning INTUS COM: intuscom@pcs.com

Other questions: support@pcs.com

Solution partner

PCS works with approximately 100 software and system house partners from all over Europe. They offer security solutions based on INTUS products and addressing all areas of production data collection and security technology.

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Maintenance

High system availability even after 15 years and more.

Key criterion: A long service life

A key criterion for companies deciding about a system is that it must be designed for a long service life. And rightly so!
Long-term use has a high cost-benefit effect and means that the investment will pay off.

Many PCS devices are in use for 15 years or more with our customers.
Further to the undisputed quality of our products, our ambition is to ensure their maintainability even after 15 years of use. PCS recommends preventive maintenance as an important enabler of trouble-free operation. Wear parts such as membrane keyboards will be replaced as necessary, batteries, accumulators and storage media in due time.

Regular updates of devices and software are the basis for trouble-free operation. PCS offers you different options for the perfect maintenance of your installation.

Preventive maintenance Software maintenance Premium on-site service

  • Maintenance contracts tailored to your company.
  • Guaranteed high system availability.
  • Documentation including test protocol and inspection label.
  • Preventive maintenance for trouble-free operation.
Preventive maintenance ensures a long service life for your equipment.

Preventive maintenance

The reliable operation of security-critical systems requires regular checks of the deployed equipment. The PCS customer and solution center offers preventive maintenance as a cost-efficient option to ensure high system availability. PCS experts will check your entire time recording and access control installation once a year.

Preventive maintenance means that exchange parts and wear parts are replaced with new parts in due time. This ensures a long service life for your devices.

Preventive maintenance datasheet

Laptop showing “Software download” content

Software maintenance

Concluding a PCS software maintenance contract makes sure that you will receive preferred treatment in the case of problems. Our Service Level Agreement (SLA) specifies the availability of PCS service with defined response times. Patches and updates will be provided free of charge. Rebates on upgrades are granted depending on the software product.

PCS offers software maintenance contracts for the following products:
DEXICON Enterprise | INTUS Access ND | INTUS COM | INTUS FTC | INTUS TPI-TASC | PCS VISIT.net visitor management | Cayuga

Maintenance contracts data sheet

Premium on-site service 48 - fast repair on site.

Premium on-site service 48

Under a “Premium on-site service 48” contract, devices will normally be repaired on-site at the customer’s premises.
If considered necessary by PCS on a case by case basis, services may also be performed in-house at our plant in Munich.

The contract also covers preventive maintenance with a complete check of the INTUS installation performed on site at the customer’s premises on an annual basis (see description for preventive maintenance).
PCS will respond within 48 hours during its standard working hours.

Service contracts data sheet

Remote maintenance

Via remote maintenance, our support representatives will assist you in solving problems directly at your workplace.

  • Please go to https://get.teamviewer.com/6d5khub to download the current TeamViewer QuickSupport - QS version to your computer.
  • Launch the program.
  • Notify PCS Support about the ID and password indicated by TeamViewer QS.

Our support representative will then be able to make all the necessary settings on your computer and transfer files such as software updates to your system.

Services der PCS Systemtechnik.

Wir unterstützen Sie von der Beratung bis zur Wartung. Wählen Sie frei, welchen Service Sie benötigen und in Anspruch nehmen.

  • Consultation

    We create a sustainable security concept for all your needs together with you.

    Consultation

  • Developing Concept

    Developing a comprehensive security concept can be a challenge. We'll gladly assist you.

    Concept

  • Project Planning

    Based on your security concept we create a detailed project plan.

    Project Planning 

  • Installation

    A professional installation is a prerequisite for a successfully use of software and years of trouble-free operation of the devices.

    Installation

  • Training

    To ensure a smooth start to the new system, we train your employees in all necessary skills.

    Training

  • Maintenance

    You have the choice: maintenance contracts, Software maintenance contracts, equipment service, remote maintenance, preventive maintenance. We’ll support you as you like.

    Maintenance

Your PCS Contact

Matthias Kleemeier
Sales director

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Matthias Kleemeier, Vertriebsleiter PCS Systemtechnik