Contact

Please get in touch. We will be pleased to assist you.

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+49 89 68004 - 0
(Monday to Friday, 8:00 am to 5:00 pm)

kontakt@pcs.com

PCS Locations

Service & Repair

Device Repair Order Form

+49 89 68004 - 666
(Monday to Friday, 8:00 am to 5:00 pm)

Questions concerning DEXICON: dexicon@pcs.com

Questions concerning INTUS COM: intuscom@pcs.com

Other questions: support@pcs.com

Solution partner

PCS works with approximately 100 software and system house partners from all over Europe. They offer security solutions based on INTUS products and addressing all areas of production data collection and security technology.

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Device repair

To speed up the repair process, please fill out the form below and click "send" before sending in the defective hardware.

Please note our information obligation and data protection information in accordance with the DSGVO.

You will receive a processing number (RMA) within 24 hours. Please note this RMA number visibly on your delivery note. If you have any questions regarding the repair, you can refer to this RMA number.

Important NOTE

By sending the repair order you generate a repair ticket. This ticket will be processed and read by our support team after the receipt of your hardware.

If you have a request or a question about the repair before your hardware is shipped, please send a separate message to support@pcs.com.

PCS Contactform
Different invoice address
Maintenance contract*
Cost Estimate
For the estimation we charge a flat rate of 50 €. This amount will be credited to you with a repair.
Partner solution
is used

devices

Device 1*
Tip: The device type and the device associated serial number (SN) is usually below the terminal. If this is not the case, try to find a similar nameplate like the following:

type
* required fields!

Your PCS Contact

Ulrich Kastner-Jung
Managing Director - Customer and Solution Center

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Ulrich Kastner-Jung, Geschäftsführer