Contact

Please get in touch. We will be pleased to assist you.

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+49 89 68004 - 0
 (Mon. to Fri., 8:00 am to 5:00 pm)

kontakt@pcs.com

PCS Locations

Service & Repair

Device Repair Order Form

+49 89 68004 - 666
 Mon. to Thurs., 8:00 am to 5:00 pm
Fri., 8:00 am to 4:00 pm Tuesday 24.12.24 /31.12.24
from 8:00 a.m. - 3:30 p.m.

Questions about software: software-support@pcs.com

Questions about hardware /
other questions: support@pcs.com

Our partner

PCS works with approximately 100 software and system house partners from all over the world. They offer security solutions based on INTUS products and addressing all areas of production data collection and security technology.

Solution partner

Installation partner

Career

We are constantly looking for new, committed colleagues to strengthen our team.

Career page

Contact
Andrea Scholz
Personalreferentin Recruiting

+49 89 68004 - 0

Device repair

To speed up the repair process, please fill out the repair form below and click "send" before sending in the defective hardware.

Please note our information obligation and data protection information in accordance with the DSGVO.

You will receive a processing number (RMA) within 24 hours. Please note this RMA number visibly on your delivery note. If you have any questions regarding the repair, you can refer to this RMA number.

Would you like your old PCS devices to be disposed of properly?
Please also fill out the RMA form with the corresponding note for the explicit scrapping of your old PCS devices.

Important NOTE

By sending the repair order you generate a repair ticket. This ticket will be processed and read by our support team after the receipt of your hardware.

If you have a request or a question about the repair before your hardware is shipped, please send a separate message to support@pcs.com.

PCS Contactform
Different invoice address
Maintenance contract*
Cost Estimate
Please note that the preparation of a cost estimate entails costs. If you decide to reject the cost estimate, you will still be charged for the time spent examining the device.

Alternatively, if you select the option "Cost estimate: no", we will carry out the repair without prior notification of costs (cost estimate) and then invoice you.
Partner solution
is used
Sending in units
for exclusive scrapping
Please scrap appliances
if irreparable

devices

Device 1*
Tip: The device type and the device associated serial number (SN) is usually below the terminal. If this is not the case, try to find a similar nameplate like the following:

type
* required fields!

Your PCS Contact

Ulrich Kastner-Jung
Managing Director - Customer Services

Phone.: +49 89 68004 - 0

Email: kontakt@pcs.com

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Ulrich Kastner-Jung, Geschäftsführer